Serving the Nation as the Leading Natural Gas Infrastructure Provider
We're dedicated to ensuring a steady gas supply for homes and businesses.
Our Operations Control Centre monitors the gas distribution system 24/7. It:
The sustainable growth of Gas Malaysia Distribution Sdn Bhd hinges on meeting the needs of licensed shippers. To ensure this, we're committed to delivering top-notch services by:
At Gas Malaysia, we are committed towards ensuring the safety of our stakeholders and the wider communities through the implementation of safety standards and procedures. Our comprehensive standards and procedures focus on key areas such as pipeline design, operations & maintenance, safety awareness programmes and emergency response readiness.
1. Pipeline Design & Construction Standards
We use high-grade materials in compliance to international standards, including steel and polyethylene, to construct our pipelines, which are designed with high safety factor and installed underground at safe depths. The pipes are designed with special coating and protected with a cathodic protection system to enhance durability and resistance to corrosion. In addition, valves are strategically located within the pipeline infrastructure to control the gas flow in cases of emergencies.
Our gas pipeline operates at low to medium pressure, typically ranging from 3.5barg to 18barg, in contrast to the high-pressure transmission pipelines. All pipelines are designed in accordance with stringent Class 4 safety factor.
All gas facilities are constructed and commissioned with approval obtained from Suruhanjaya Tenaga (ST) and Department of Occupational Safety and Health (DOSH). We place strong emphasis on the competency of our staff and contractors through continuous training and strict adherence to industry standards, ensuring that all work related to our gas pipeline infrastructure is carried out safely and professional manner.
2. Operations & Maintenance
Gas Malaysia conducts daily patrols along its pipeline infrastructure to proactively identify and address potential safety hazards, supervising 3rd Party works, structured inspections of all critical equipment and perform preventive maintenances to ensure the integrity of our pipeline infrastructure.
With three Regional Offices and nine Branch Offices strategically located within our supply areas, we are well-positioned to respond to gas related emergencies. Our response efforts are further strengthened through close coordination between Operations Control Centre (OCC) and our on- call personnel, ensuring timely and effective action in emergency situations
3. 24/7 Monitoring & Leak Detection
Gas Malaysia operates a 24/7 Operation Control Centre (OCC) where it serves as the nerve centre that continuously monitors pipeline pressure in real time, providing early indications of potential leaks using Supervisory Control and Data Acquisition (SCADA) system in ensuring the safe and efficient delivery of natural gas across Peninsular Malaysia. Among others, the OCC is responsible for managing and providing appropriate response during emergencies, as well as attending to other enquiries and complaints.
As a leak detection measure, mercaptan (a distinctive odorant) is added to our natural gas distribution network, making it easily detectable by the public in the event of a leak.
4. Public Awareness
To ensure the public is well-informed, we place visible pipeline signboards and markers at key locations along our pipelines that clearly display a toll-free emergency contact number, enabling the public to report any suspicious activities or incidents promptly.
Our “Call Before You Dig” programme encourages individuals and contractors to reach out to Gas Malaysia before beginning any excavation work. Additionally, we conduct regular safety seminars with 3rd party contractors, other utility companies and local authorities to ensure that there is a clear line of communication, coordination and compliance to relevant requirements.
We also conduct a tri-party engagement between our contractors and government authority to ensure alignment with safety standards, regulatory compliance and effective coordination during pipeline development projects.
5. Emergency Preparedness
We engage closely with BOMBA (Fire and Rescue Department of Malaysia) and other local authorities to conduct emergency drills and simulations in order to enhance preparedness as well as ensure a swift response in any gas related emergency situation.
Gas Malaysia has in place a comprehensive Business Continuity Management (BCM) framework to ensure operational resilience and minimise disruption in the event of a crisis. This framework outlines structured response strategies, recovery procedures and proactive risk mitigation measures.
6. Regulatory Compliance & Oversight
Gas Malaysia adheres strictly to the Gas Supply Act and its related legislations. In addition, Gas Malaysia also complies with any regulations set by our regulator Suruhanjaya Tenaga (ST) and relevant government agencies, such as Local Councils, Jabatan Kerja Raya (JKR), Department of Occupational Safety and Health (DOSH).
At Gas Malaysia, we are dedicated towards maintaining the highest standards of safety and reliability. By implementing these safety measures, we continue to protect our communities and the environment while delivering safe, reliable and efficient natural gas services across Peninsular Malaysia.
We encourage the public to contact us immediately at 1800-88-9119 if they observe any the following abnormalities near the gas pipeline vicinity: –
All activities near our distribution network require prior notification to Gas Malaysia Distribution Sdn Bhd. Contractors must obtain information about our facilities and submit work plans before starting any activities.
All activities near our distribution network require prior notification to Gas Malaysia Distribution Sdn Bhd. Contractors must obtain information about our facilities and submit work plans before starting any activities.
If a pipeline is near the intended work area, you must apply for a work permit.
Work permits serve as a guideline for Gas Malaysia Distribution Sdn Bhd to supervise or monitor any third party activity.
Work permits serve as a guideline for Gas Malaysia Distribution Sdn Bhd to supervise or monitor any third party activity. All third party works and activities within the vicinity of our facilities, require authorisation by means of a work permit. It is issued on a day-to-day basis, taking into consideration the location as well as the activity executed.
Who Needs To Apply
You need to apply for a work permit if your construction work:
Where To Apply
Work permits should be obtained from the nearest branch office of the intended activity area before commencing excavation or construction work.
The Process
01
Coordinate Meeting
02
Issuance of Work Permit
Third party/ contractor has to sign the work permit
03
Gas Malaysia’s representative on-site shall approve the commencement of work
Safety checklist
04
Commencement of Work
Permit available on-site
05
Completion of Work
If you smell gas inside your premises, please take the following precautionary steps:
(move far away from your affected premises before making this call)
(allowing the gas to disperse and allow fresh air in)
DO evacuate all occupants from the affected premises
(especially if you are in close proximity)
GF, No. 5, Jalan Serendah 26/17,
Seksyen 26, Peti Surat 7901,
40732 Shah Alam,
Selangor Darul Ehsan.
Tel: +6 03-5101 4400
Fax: +6 03-5101 4599
Copyright © Gas Malaysia Distribution. All Rights Reserved.
